Most people don’t really know what happens once they send their jewellery off for repairs—and honestly, why would they? If your ring snaps, a stone comes loose, or your favourite chain suddenly breaks, it’s stressful enough. These pieces usually mean something special, so handing them over to someone else just feels nerve-wracking. 

That’s exactly why The Jewellery Mechanic exists. The goal? Make the whole repair process simple, safe, and totally clear. No secrets. Whether you need a quick fix or a full restoration, you should always know who’s working on your jewellery, what they’re doing, and how they’re making sure it stays safe.

So, here’s a straightforward guide. We’ll walk you through every step—right from placing your order, packaging your pieces, the actual repair work, and how your jewellery makes its way back to your doorstep. No confusing jargon. No hidden steps. Just a clear look at what really happens.

At Blackwell Jewellers, we use The Jewellery Mechanic because they focus only on jewellery repairs. Your item goes straight to experienced jewellers who do this work every single day. You get quick turnaround, real craftsmanship, constant updates, and secure, fully tracked shipping.

💡 Blackwell Tip: When you understand the repair process, the worry disappears — and the confidence begins.

“Every repair starts with understanding your jewellery’s story.”

Step 1: Placing Your Order

Every successful repair starts with something simple—you place your order. That’s when you tell us what’s up with your jewellery and what you want fixed. Maybe your chain snapped, a stone went missing, a claw wore down, or your ring just doesn’t fit anymore. Whatever it is, this first step sets everything in motion and helps us get your repair right.

The Jewellery Mechanic keeps this easy. Just pick your repair from the online menu—ring resizing, soldering, stone replacement, claw re-tipping, chain fixes, rhodium plating, deep cleaning, polishing, you name it. Everything’s listed so you can find exactly what you need, no second-guessing.

After you pick your service, we’ll ask for a few quick details:

What kind of jewellery do you have?

What’s wrong with it?

Any extra notes (like “stone fell out at the beach” or “ring snapped at the back”)

And, if you can, a couple photos of the damage

These details help our team know what they’re working with before your piece even gets here. It saves time, keeps things clear, and means you get an upfront, honest price—no hidden fees or last-minute surprises.

Once you’re set, just add the repair to your cart and check out. You’ll get a confirmation right away, plus packing tips and shipping info. From there, your jewellery’s officially in the system and ready for the next step.

💡 Blackwell Tip: The more detail you provide in your order, the faster and smoother your repair will be — photos are always helpful.

 

 “Select your repair, upload your photos, and we’ll take it from there.”

Step 2: Shipping Your Jewellery 

After you place your order, it’s time to send your jewellery to the workshop. We’ve made this part as safe and easy as possible, so you can relax knowing your piece is protected every step of the way.

You’ll get clear packing instructions, but honestly, it’s pretty simple. Just wrap your jewellery well—bubble wrap, a padded envelope, or a small box works great. Then, pop it all inside a sturdy outer box or mailer. The goal? Stop it rattling around and keep it safe from any bumps during delivery.

We always say go with a tracked and insured service—think Royal Mail Special Delivery or DPD. You get full tracking, proper insurance that matches your item's value, and real peace of mind.

Once you’ve sent it off, you’ll get a tracking number so you can keep an eye on things. As soon as your jewellery reaches The Jewellery Mechanic workshop, we log it, check it in, and send you an email confirmation. That way, you always know exactly where your piece is and who’s handling it.

From there, our team takes a close look to double-check the repair details and make sure everything lines up with your order. If we spot anything unexpected, you’ll hear from us right away—with photos and a clear explanation. Nothing happens without your say-so.

💡 Blackwell Tip: Always keep your tracking number safe until your jewellery has been confirmed as received by the workshop.

“Pack securely, send tracked, and relax knowing your jewellery is in safe hands.”

Step 3: The Repair & Restoration

This is where your jewellery gets its second chance. The moment your piece lands at The Jewellery Mechanic’s workshop, the team gets to work. First, they check it in and hand it straight to their skilled repair jewellers—the ones who love nothing more than turning worn, broken, or sentimental pieces into something beautiful again.

They don’t rush. Your jewellery gets a full check-up under magnification. Every bit gets attention: the metal, gemstones, clasps, claws, solder points, you name it. The jeweller looks for anything out of place, not just what’s obvious. If they spot something unexpected, they’ll reach out right away before doing anything else.

Once they understand what needs fixing, the real work begins. It could be soldering a broken chain or ring, rebuilding a worn claw, replacing missing stones, rhodium plating white gold, resizing a ring, strengthening weak spots, or giving the whole piece a deep clean and polish. Every step is done by hand, using the same high-end tools and techniques you’d find in the best workshops.

The jewellers don’t just aim to repair—they want your piece to feel just like it did before, with all its original character intact. When the repairs are finished, they run a final quality check, looking everything over under magnification. Stones get tightened, metal gets checked, and any little adjustments or extra polish happen here.

Finally, your jewellery is cleaned and polished until it shines—sometimes it even looks better than when you first got it.

💡 Blackwell Tip: A quality repair isn’t just about fixing the damage — it’s about strengthening your jewellery for the next decade of everyday life.

 “Precision, care, and craftsmanship — where damaged jewellery becomes beautiful again.”

Step 4: Return & Follow-Up

Once your jewellery clears its final quality checks, it’s ready to head home. This part is all about keeping you in the loop and making sure you feel good about the work done.

The workshop team takes care to pack your repaired item securely. They wrap it up, tuck it into a sturdy box or padded envelope, and sort out tracked, insured delivery. Your piece gets treated with the same attention on the return trip as it did coming in.

You’ll get an email as soon as your jewellery’s on its way, complete with a tracking number so you can watch it make its way back to you. Delivery’s fast, traceable, and handled with the kind of care you’d expect from pros.

When your piece shows up, you’ll see it’s been cleaned, polished, and finished by hand. Doesn’t matter if it’s a ring, a chain, a pendant, or a bracelet—the goal’s always to send it back looking even better than when it first arrived.

Got questions after you get your jewellery back? Maybe you need tips on cleaning, storage, or future care. The Jewellery Mechanic team is always around—day or night—to help out. Real people, real advice, whenever you need it.

Plus, you get a 30-day guarantee on the repair. If something’s not quite right, they’ll sort it out straight away. That’s peace of mind you can count on.

💡 Blackwell Tip: When your jewellery comes back, always take a moment to check the fit, the shine, and the movement — it’s the best way to appreciate the care that went into the repair.

“Repaired, polished, and ready to wear again — your jewellery, brought back to life.”

Jewellery isn’t just metal and stones. It’s memories, milestones, and little moments you never want to lose. When something precious breaks, it can hit hard. But honestly, with the right repair service, that broken piece gets a second chance—a whole new chapter.

From the moment you place your order and send off your item, to the expert repair and safe return, the process is set up to keep you in the loop and feeling confident. The Jewellery Mechanic’s team handles jewellery repairs every day. They know their stuff—every solder, stone tightening, resize, and polish is done with real skill and care.

At Blackwell Jewellers, we only trust specialists who take pride in their work because, let’s face it, your jewellery deserves nothing less. Snapped chain? Ring doesn’t fit? Family heirloom in need of some serious love? You can relax. From the first step to the last, your piece is in good hands. 

So if you’ve got something tucked away that needs fixing, don’t just let it sit there. Repairs bring back the beauty, but they also protect your jewellery from more damage down the road. Give your pieces the attention they deserve—let them shine for years to come.

💡 Blackwell Tip: Repairing your jewellery is more than fixing a problem — it’s protecting the memories attached to it.

 

Ready to restore your jewellery?

👉 Start your repair today with The Jewellery Mechanic
👉 Ask us for a FREE repair estimate
👉 Visit your nearest Blackwell Jewellers for advice and support

 

“Every piece has a story — let us help yours shine again.”