Returns Policy

We have a 14-day return policy, which means you have up to 14 days after receiving your item to cancel your order and request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.

To request a return, you can contact us quoting your order number. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

When returning your item, make sure the parcel is sealed securely in a tamper proof box or envelope. We recommend Royal Mail Special Delivery, as 1^st Class & Recorded delivery does not cover jewellery if the parcel is lost or damaged. We are not responsible for loss or damage of items when being returned. We do not refund return delivery costs on items returned to us, unless items are being returned due to a fault.

For any questions regarding returning an item, please contact us

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made products (such as special orders or personalized items) and earrings/pierced jewellery for health and hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.

 

 

This website is owned, operated and managed by Blackwell Jewellers Ltd with registered details:

Blackwell Jewellers Ltd
57 Windmill Street, Gravesend, DA12 1BB, United Kingdom.
Registered in England No. 11442971

Customer service email: jamesmarsh@blackwelljewellers.co.uk